Hey guys my name is Aaron Rohleder ,and I am the Customer Care Specialist at A Clean Cigarette. I have been with this amazing company for 6 plus years ( so basically I am what you would call the OG). My position revolves all around the customers, meaning I travel to all our locations training to make sure our customers have the best customer experience from the moment you walk in the door.
I’ll start off by telling you all a little about my story with A Clean Cigarette. I was a pack a day smoker for years working for the local theater as a janitor, my mother who also worked for the theater ran into Cary Lee (Our Founder) who was looking for an employee which she thought I’d be perfect for. It was between myself and another individual and obviously I was not going to let Cary Lee turn me down. I started working at a kiosk for A Clean Cigarette a few days later ,and as the company started to grow I did as well. This was my first time in customer service and I realized I really enjoyed it; which I never thought I would be great at. Working with the public was very intimidating and I always tried to stay away from any position that put me in that kind of environment. BUT, getting to listen to all of our customer’s stories and how this product was changing their lives was motivating. Once we opened up the Bay City location I transferred over working with Tara and Kasey, eventually became the manager. I started training all the new employees as A Clean Cigarette started expanding. I have traveled to all 18 locations building relationships with my co-workers and customers from all over Michigan ,and have had many different experiences working events. After a couple years I became a district manager ,but I really missed the customer interaction. I was spending more time on the road missing all of those customer stories and experiences ,and I knew it was time to make a change which brings me back to where I am today.
“We believe that customer service should not be a department; it should be the entire company” – Jenny McKenzie
I once heard a man say:
“To me there are three things everyone should do everyday. Number one is laugh. Number two is think; spend some time in thought. Number three, you should have your emotions move you to tears. If you laugh, think, and cry, that’s a heck of a day.”
When I heard Jim Valvano’s speech I literally felt all these emotions, all at once. And it made me feel overwhelmed lost in thought, I realized how valuable this quote was and was very thankful for getting the opportunity to hear this. If you have not heard this speech take a minute out of your day to listen to Jim Valvano you will not be disappointed. My blog will revolve around this quote, my goal is to move you with my experiences so please stay tuned every Friday.
Before I go I would like to give a heartfelt call out to Cary and Mona Lee. Without the opportunity these two people have given me, I may never have found my calling when it comes to working with customers. Thank you guys for believing in me, even before I had the skills to believe in.
See you on Friday and Thanks for listening!