Hello! Dawn here your loyal A Clean Cigarette blogger. There has been a lot going on here at A Clean Cigarette lately and I am super excited to share it all with you. With that in mind, today we are going to talk about two of the most pressing topics.
FIRST: Yet another call to action regarding your electronic cigarette rights!
In light of the FDA over reach we are seeing in the electronic cigarette world, we need to stand together. If you are interested in signing the CASAA Petition please either click HERE or just click on the image above. These issues are very important and we simply can not do it with out amazing customers like you. Thank you so much for being a part of the A Clean Cigarette family.
SECOND: This blog is about to get a whole lot better!
That’s right. You heard me right. In an effort to offer a blog that is well rounded and chalked full of valid content, we are going to change it up a bit. Typically I write about 2 blogs a week. The number of blogs will not be changing. But who writes some of them will be. I am very honored to announce our very own Aaron will now be doing a weekly blog post on Fridays. This blog post will take the place of my Thursday posts. By offering another point of view and different content we are hoping that this blog will become even better for you, the customer.
Both Aaron and I feel it’s important that you know who we are so if you are interested in learning more about me click HERE for my short about me post. And to introduce you to Aaron he has written a bit of an introduction for you. I will make this introduction it’s on page but I am also sharing it below so that you can get a feel for this amazing team member and what he will be bringing to the table.
So enough from me, let’s here from the man himself!
Hey guys my name is Aaron Rohleder ,and I am the Customer Care Specialist at A Clean Cigarette. I have been with this amazing company for 6 plus years ( so basically I am what you would call the OG). My position revolves all around the customers, meaning I travel to all our locations training to make sure our customers have the best customer experience from the moment you walk in the door.
I’ll start off by telling you all a little about my story with A Clean Cigarette. I was a pack a day smoker for years working for the local theater as a janitor, my mother who also worked for the theater ran into Cary Lee (Our Founder) who was looking for an employee which she thought I’d be perfect for. It was between myself and another individual and obviously I was not going to let Cary Lee turn me down. I started working at a kiosk for A Clean Cigarette a few days later ,and as the company started to grow I did as well. This was my first time in customer service and I realized I really enjoyed it; which I never thought I would be great at. Working with the public was very intimidating and I always tried to stay away from any position that put me in that kind of environment. BUT, getting to listen to all of our customer’s stories and how this product was changing their lives was motivating. Once we opened up the Bay City location I transferred over working with Tara and Kasey, eventually became the manager. I started training all the new employees as A Clean Cigarette started expanding. I have traveled to all 18 locations building relationships with my co-workers and customers from all over Michigan ,and have had many different experiences working events. After a couple years I became a district manager ,but I really missed the customer interaction. I was spending more time on the road missing all of those customer stories and experiences ,and I knew it was time to make a change which brings me back to where I am today.
“We believe that customer service should not be a department; it should be the entire company” – Jenny McKenzie
I once heard a man say:
“To me there are three things everyone should do everyday. Number one is laugh. Number two is think; spend some time in thought. Number three, you should have your emotions move you to tears. If you laugh, think, and cry, that’s a heck of a day.”
When I heard Jim Valvano’s speech I literally felt all these emotions, all at once. And it made me feel overwhelmed lost in thought, I realized how valuable this quote was and was very thankful for getting the opportunity to hear this. If you have not heard this speech take a minute out of your day to listen to Jim Valvano you will not be disappointed. My blog will revolve around this quote, my goal is to move you with my experiences so please stay tuned every Friday.
Before I go I would like to give a heartfelt call out to Cary and Mona Lee. Without the opportunity these two people have given me, I may never have found my calling when it comes to working with customers. Thank you guys for believing in me, even before I had the skills to believe in.
See you on Friday and Thanks for listening!
I am excited about this and I hope you are as well. Please let us know your thoughts and questions! Just drop Aaron or I a line to AccAnswers@gmail.com and as always you can find more information regarding A Clean Cigarette brand electronic cigarettes at www.acleancigarette.com.
Thank you so much for visiting and I hope you come back again!